Open repairs
0Live shop data Blacksburg ⌄
Today
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Here’s what needs attention at GotCracked today.
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Today’s appointments
0Live shop dataReady for pickup
0Live shop dataToday’s sales
$0Live shop dataRepair work queue
Active tickets by current stage
Repair workflow
Repair tickets
Controlled repair stages, pickup, payment, and archived outcomes.
| Ticket | Customer / device | Service | Assigned to | Status | Updated |
|---|
Mail-in operations
Shipping desk
Receive inbound devices, prepare insured returns, and keep customers informed.
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Unified lead pipeline
Leads
Create leads manually or work the same live queue shared with Discord.
Appointments
Appointments
Reserve customer time without losing room for walk-ins.
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Appointment calendar is ready for your schedule.
Connect your booking page when you’re ready; today’s appointments already appear on the dashboard.
Workforce planning
Schedule
Sunday–Saturday staffing, workload forecasting, SPLH, shifts, and time off.
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Relationships
Customers
A complete repair history for every customer.
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Customer records are linked to every repair ticket.
Search, contact, and view devices from one place.
Parts & supplies
Inventory
Know what is on hand before you promise a turnaround.
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Inventory management foundation is in place.
Parts will support stock levels, suppliers, reorder points, and ticket reservations.
Business intelligence
Reports
Repair velocity, sales, margins, and technician workload.
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Your reports will grow with real shop data.
The dashboard starts the process with your daily operating picture.
Team operations
Staff access
Onboard employees, control roles, and manage Portal permissions.
Add a staff member
Creates their Supabase account, assigns a GotCracked login, and generates a one-use Discord invite.
Simple onboarding
- Give the employee the generated GotCracked login and temporary password.
- Send the one-use Discord invite included in the package.
- The employee joins Discord, signs in, and replaces the temporary password.
- Supabase records each onboarding checkpoint for the whole team.
Discord usernames identify the intended employee. Discord itself does not allow a bot to DM a username that has not joined the server.
Employee access
Roles, Discord linkage, onboarding state, and immediate access revocation.
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