Open Repairs
0Live Shop Data Blacksburg
Today
Today’s Operating Picture
Here’s what needs attention at GotCracked today.
Today’s Appointments
0Live Shop DataReady for Pickup
0Live Shop DataToday’s Sales
$0Live Shop DataRepair work queue
Active tickets by current stage
Repair workflow
Repair tickets
Controlled repair stages, pickup, payment, and archived outcomes.
| Ticket | Customer / device | Service | Assigned to | Status | Updated |
|---|
Mail-in Operations
Shipping Desk
Rate, buy, print, receive, and track mail-in shipments from Portal.
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Unified lead pipeline
Leads
Create leads manually or work the same live queue shared with Discord.
Appointments
Appointments
Reserve customer time without losing room for walk-ins.
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Workforce Planning
Schedule
Sunday–Saturday staffing, workload forecasting, SPLH, shifts, and time off.
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Relationships
Customers
A complete repair history for every customer.
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Parts & Receiving
Inventory
Physical stock, reservations, purchase-order receiving, and mail-in receiving.
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Fast quoting
Price Book
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Business Intelligence
Reports
Repair velocity, sales, margins, and technician workload.
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Training Store
Staff access unavailable
Employee invitations, profiles, and permissions are available in Main Store.
Team operations
Staff access
Onboard employees, control roles, and manage Portal permissions.
Add a staff member
Binds the employee’s active Google Workspace address to Portal access and generates a one-use Discord fallback invite.
Simple onboarding
- Confirm the employee’s Google Workspace mailbox is active.
- Send the private Portal invitation and the one-use Discord invite.
- The employee opens the Portal invitation and continues with Google Workspace.
- They link or keep Discord as their fallback identity, then create their personal workstation PIN.
- Supabase records each onboarding checkpoint for the team.
Discord usernames identify the intended employee. Discord itself does not allow a bot to DM a username that has not joined the server.
Employee access
Roles, Discord linkage, onboarding state, and immediate access revocation.
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